Return & Exchange Policy

We are committed to making you fall in love with your Lioris Wear. Every piece of our apparel is meticulously designed and crafted. If you are not 100% in love with your items, you may submit a return or exchange request within 7 business days from the order delivery date.

 

How to Initiate a Return or Exchange

 

To start your return or exchange process, please contact us via email or complete our online application form:

  • Email: customercare@lioriswear.com

In your request, you must provide the following information:

  1. Order number.

  2. The name(s) of the item(s) you wish to return/exchange.

  3. The reason(s) for the return/exchange (e.g., wrong size, style dissatisfaction, faulty item, etc.).

  4. Your preferred return style (Gift Card or Exchange).

  5. Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.

We will process your request within 24 hours and provide you with further instructions.

 

Return Options (Gift Card or Exchange Only)

 

Lioris Wear accepts returns for a Gift Card or Exchange Only.

  • Returns (Gift Card): Once we confirm the item has been returned correctly and meets all requirements, a Gift Card of the same value will be emailed to the address attached to the order. It will be valid for 12 months.

  • Exchanges: If you opt for an exchange, we will process the replacement for an item of equal value.

Please Note: We do not offer refunds back to the original form of payment.

 

Strict Return Requirements

 

To ensure your return or exchange is accepted, the returned item(s) must meet the following strict criteria:

  • The item must be unworn and in original condition with all tags still attached.

  • The item must have absolutely no marks or stains (including makeup and spray tan).

  • The item must not have any odor (including deodorant, perfume, body odor, or washing powder).

  • Swimwear must have the hygiene stickers still in place.

  • Earrings cannot be returned (for hygiene reasons).

 

Faulty Items

 

We work hard to ensure every piece arrives in perfect condition. However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery.

  • Faulty problems include: broken holes, unsewn seams, and damaged segments.

  • If you receive a faulty item, our sole responsibility is to replace the item with a new one.

  • Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.